Online exchange & Refund Policy


For customers purchasing online, items can be returned for an exchange/refund to any of our stores subject to the conditions: Piccadilly will exchange or refund unworn and unmarked footwear in the original box within 30 days of purchase. You must contact us first at ( The exchanged item will be inspected to see if you qualify for an exchange/refund.

All return postage costs will be covered by the customer. 



We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully! If your footwear has a defect, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Please note, things that void our warranty: returns on products which show normal wear and tear, these are “worn” not defective.


Piccadilly will exchange unworn and unmarked footwear when accompanied by the original purchase receipt and returned in the original box within 10 days of purchase and production of receipt.

We regret ‘Sale’ items sold ‘as is’ and cannot be exchange.

We regret we are unable to accept returned goods where: goods have been worn, goods have been damaged after purchase! Fit issues should be resolved before the shoes hit the trail. If you are in doubt about the fit of your new shoes, we suggest wearing them around the house for a few hours.


Damages due to wear & tear may occur on the toe of the shoes & in the lines, painted or plated heels, resulting from how they are used, and such incidents are not typical for replacing or exchanging the product.  Please note, these are “worn” not defective or faulty. 

Piccadilly is not liable for repairing shoes with ‘wear/tear’ damages developed after being purchased (mechanical fault). For more details please refer to our Footwear Warranty Claim Form.

High heeled shoes increase the pressure of the feet, which can cause natural discomfort. Situations of discomfort while wearing the shoes which do not stem from manufacturing defects are not subject to product replacement.

When purchasing, remember to carefully check the product. Make sure it fits well and that you are buying the correct size for your comfort, and it is important to always try on the pair. If your feet are swollen, try to raise them for a few minutes to allow them to get back to normal, thus ensuring a proper fit.

If you have any questions, please email us at